Thinking Management
People in Organisations
This chapter reflects on organisational development and management practice during the past 90 years....
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Change, Change and More Change: the Never-Ending Story
This chapter explores the concept of change. It shows how change can mean different things to different people and guides nurse managers on how to successfully lead their team through change...
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Nursing Management and Leadership
Nurse unit managers play a key role in the effective and efficient delivery of health care services. Better understanding of the nurse unit manager's role and its requirements is a challenge for nurse leaders...
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In Praise of Tall Poppies: Nursing's Need for Leadership
This chapter examines the skills and strategies associated with leadership and the relationship between leadership and change. It also emphasises that nurses should take pride in being led by those who have the skills to lead...
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Transformational Leader as Teacher in a Rural Health Setting
This chapter relays the experience of being a nursing leader in a rural health setting. It then analyses this experience and points out the lessons that can be learned from it...
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Facilitation of Learning by Individuals and Within Teams
This chapter discusses the use of role theory in teaching nurses and nurse managers to bring about professional role development for themselves and their colleagues with their patients...
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Designing the Job, Finding the Person
This chapter guides nurse managers through all elements of the recruitment process...
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Casualisation: a Paradigm for Change (management)
There is an increasing casualisation of the workforce across all professional nursing practice. This trend to a new style of working provides challenges and opportunities for nursing practitioners...
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Managing with a Culturally Diverse Workforce
The purpose of this chapter is to discuss the issues that managers in health care organisations need to consider in developing and deploying a culturally diverse workforce...
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Ethical Decision Making in Nursing Management
This chapter will focus on addressing the following three questions: What is ethics?; What is a moral problem?; What decision-making processes can and should be used for dealing with moral problems in nursing management contexts?
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Promoting Excellence in Customer Service
This chapter shares a range of principles and practices that underpin quality customer service. The discussion presents an overview of the "who", "why", "what" and "how" of promoting excellence in customer service..
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