Chapter 2: Communication and Problem Solving
Overview:
- Describes in depth effective communication including difficulties in understanding; self-awareness; listening and attending; empathy, genuineness and respect; and the use of questions
- Includes strategies to deal with inadequate communication
- Describes the stages of the solution-focused behavioural change model
- Explains advocacy and mediation, psychosocial and mental health assessments
Description:
This chapter aims to enable readers to be able to describe communication elements that contribute to the establishment of helpful relationships, use the Solution-focused Behavioural Change Model when dealing with difficult behaviours, understand how to assess social, emotional and behavioural aspects of clients and to incorporate appropriate psychosocial and mental status elements into assessment procedures.
Topics:
- Learning objectives
- Chapter references
- Introduction
- Communicating effectively
- Learning activity 2.1 — Establishing a helping relationship
- Learning activity 2.2 — Knowing yourself
- Learning activity 2.3 — Types of questions
- When effective communication is inadequate — Strategies to deal with problems
- Learning activity 2.4 — Solving a problem of your own
- Learning activity 2.5 — How does it feel?
- The stages of the solution-focused behavioural change model
- The model in practice — A case study
- Learning activity 2.6 — Solution-focused behavioural change model
- Advocacy and mediation
- Psychosocial and mental health assessment
- Learning activity 2.7 — Assessing your client
- Learning activity 2.8 — Solving a problem of your own
- Conclusion
- Chapter summary
Speaker / Author:
Bernadette Keane
Bernadette is a highly experienced nurse educator who lectured for nine years in the psychiatric nursing programs conducted at Royal Park Hospital in Melbourne, Australia. In addition to psychiatry her clinical background and qualifications include medical, surgical, midwifery and infant welfare areas of care. In 1982, as a Kellogg Nursing Fellow, she studied at the University of California, San Francisco. Since then she has published journal articles and textbook chapters on health care and professional issues. In 1986 Bernadette launched her private practice, called Continuing Education Consultation, and from 1992 to 1998 she was president of the association called Nurses in Independent Practice. In 1992, together with Rhonda Goodwin and Jennifer Richmond, Bernadette published a nursing history book entitled Mum and Me and T.L.C.
Carolyn Dixon
Carolyn was, from 1995 to early 1999, the psychiatric clinical nurse consultant in the emergency department of St Vincent’s Hospital in Melbourne, Australia. Her work there began as a project to study the effectiveness of this innovative role. Carolyn is a trained psychiatric and general nurse who has worked in hospital, education and community settings both in Australia and overseas. It was while she was working as a nurse teacher at Royal Park Hospital in Melbourne that she first worked with Bernadette Keane. Carolyn has presented a number of conference papers on aspects of psychiatric care. Her qualifications include a Bachelor of Arts (Social Science), a Graduate Diploma in Health Education and a Master of Nursing.
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