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Improving the Chronic Complex Patient Journey Doing it Better and Smarter - Part 2
The health care journey for many of these patients and their families is difficult, confusing and frustrating. Patients can wait for up to 12 months for a ten minute appointment. Some wait so long, that instead of an ambulatory care appointment, they end up in hospital.
What can be done to remedy these problems?
Is fixing the health care delivery system and its processes the key to the solution?
Which current procedures are redundant?
Learn how a model of 'Lean Thinking' can assist in taking out inefficient processes and improving the quality of patient care.
Clinical Respiratory Psychologist and Director of Impact21 which offers transformational change through people (EI Programs) and Process (Lean Thinking) services. Also, training and development programs, for people, process and strategy engagements, are available from Impact21.
Recorded: 5th of September, 2008 Duration: 21 Mins & 52 Secs Conference: 'Chronic Disease Management Conference' State: Victoria, Australia
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