Chapter 3: Professional Communication
Overview:
- Outlines communication with organisations
- Outlines the codes of ethics and practice
- Describes how to establish professional communication
- Describes how to assess the documentation system
- Describes the role of risk management
- Gives strategies for positive risk-taking
Description:
Effective written and verbal communication in aged-care nursing demands a level of articulation that goes well beyond ‘telling stories’ about what has occurred in the care of a particular resident on a particular day. This chapter aims to instruct nurses on how to effectively communicate verbally and through documentation including the codes of professional practice.
Topics:
- Introduction
- Communication within organisations
- Codes of ethics and practice
- Codes of ethics
- Codes of professional practice
- Establishing professional communication
- Holistic perspective
- Overcoming resistance
- Managerial skills
- Encouraging and coaching nurses
- Assessing the system
- Positive feedback
- Gap analysis
- The role of risk management
- Conclusion
Speakers /Authors:
Christine Crofton
Christine is a registered nurse who holds a bachelor’s degree in education and training, diplomas in frontline management and business (community services and health), and certificates in gerontology, training and development, assessment, and workplace training. Christine has been involved in aged care for many years as a registered nurse in various roles—including senior management of aged-care facilities. She is currently a nurse educator and is completing her master’s degree in education and training.
Christine believes that older people must be valued, respected, and cared for in accordance with the highest professional standards. If this is to be achieved, Christine believes that documentation must be undertaken effectively and efficiently. If aged-care nurses are empowered and confident in their own abilities, positive resident outcomes and excellence in documentation will be assured.
Gaye Witney
Gaye is registered nurse who holds a bachelor’s degree in education, diplomas in primary education, training and development, frontline management, and business (community services and health), and certificates in gerontic nursing, management, industrial education and training, personal skills development, training, and workplace assessment. She is currently undertaking studies towards her master’s degree in education. Gaye has had a passionate interest in aged care for longer than she wishes to admit! Her interest in documentation arose from her work with the Australian government on documentation validation and standards accreditation.
Gaye is now a nurse educator who encourages her students to take pride in being nurses—enthusing them to achieve high standards of documentation in their preparation of nursing assessments, nursing-care plans and progress notes.
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