Documenting Staff Issues

Chapter 13: Documenting Staff Issues

Overview:

• Outlines how to select suitable staff
• Highlights the importance of staff retention
• Outlines the need for correct documentation of staff attrition
• Outlines the need for staff performance appraisals
• Discusses different disciplinary processes
• Outlines the documentation needed for credentialling

Description:

Human resources represent an organisation’s most valuable resource. All aged-care facilities should therefore have documented human-resources management policies, and each policy should be accompanied by explicit procedural documents. This chapter explains the explicit procedural documents that must accompany each human-resources management policy.

Topics:

• Introduction
• Staff selection
• Staff retention
• Staff attrition
• Staff performance appraisals
• Disciplinary processes
• Credentialling
• Conclusion

Speaker/Author:

Sue Forster
Sue completed her general nurse training in the Queen Alexandra Royal Naval Nursing Service in the UK and abroad. She has extensive clinical, educational, and managerial experience at senior levels gained from a long nursing career in Europe, Australia and Africa. For the past ten years Sue has managed her own educational consultancy business. Her special interests include gerontic care, continuous quality improvement, and human-resource management. Sue is dedicated to the education and empowerment of her nursing colleagues through the provision of sound evidence-based practice within an holistic framework of quality care.

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