Chapter 9: Managing Performance
Description:
Managing performance is a vital management tool if nurse managers are to inspire, motivate and lead their teams to clinical excellence. Performance management includes the evaluation of an individual’s work practice, the review of goals, the setting of new objectives and career planning.
Topics:
- Introduction
- Objective of performance management
- Position clarification
- Benefits of performance management
- Positives and negatives of performance review
- Conducting performance reviews
- Frequency of reviews
- Environment
- Who should perform a review?
- Preparation for a review
- Performance review style
- Documentation of reviews
- Support strategies
- Key performance indicators
- Effective feedback
- Poor performance and PR disagreements
- Conclusion
- References
Speaker/ Author:
Caroline Mulcahy
Caroline is a registered nurse with a graduate diploma in special and intensive care (neonatal) and a master’s degree in health sciences (research methods). Caroline is particularly interested in organisational dynamics and team cultures, believing the key to sound business management and business improvement is in effective people management. This can only be gained when employees have a clear understanding of their role and what is expected of them by their managers. With this in mind, Caroline has advised in the development of a number of performance management tools that focus on leadership, cultural change and ensuring each staff member understands how and where they ‘fit’ within an organisation. Caroline Mulcahy is currently the chief executive officer for an infertility organisation in Melbourne, Australia.
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