Chapter 1: The Nurse Manager
Overview:
- Discusses two broad competencies; emotional and strategic intelligence, integral for showing leadership
- Explains various qualities required for earning respect from staff members including self control and communication
Description:
The role of the nurse manager is complex and diverse and the nature of contemporary health care is such that a nurse manager is often hurried into the role with little time for training or preparation. In this chapter, learn about the necessary qualities integral to becoming a first rate nurse manager.
Topics:
- Showing leadership
- Emotional intelligence
- Strategic intelligence
- Earning respect
- Exercising self-control
- Dealing effectively with requests and issues
- Valuing professional and individual differences
- Communicating effectively
- Addressing staff performance fairly
- Managing ‘up, down, and sideways’
- Modelling respect
- Maintaining clinical competence
Speaker / Author:
Diane Skene
Diane began her nursing career in 1979 and is a registered general and mental health nurse. She holds a bachelor’s degree and a diploma in nursing, and post-graduate qualifications in health counselling and child and adolescent mental health nursing. Diane’s nursing career has included positions as a Clinical Nurse Consultant, Assistant Director Of Nursing, and service manager of child and adolescent mental health at the Monash Medical Centre (Victoria, Australia). Diane is currently Acting Chief Operations Officer at the Women’s and Children’s Hospital in Adelaide (South Australia).
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