Dealing with Unhelpful Nurses

Chapter 8: Dealing with Unhelpful Nurses

Overview:

• Describes typical unhelpful clinical behaviours
• Explains how to deal with uncooperative behaviours and major concerns
• Discusses how to deal with bullying and provides examples of bullying by managers

Description:

Unhelpful behaviours are a major concern for managers. Most of these behaviours can be dealt with at local level and handled by the manger. This chapter provides nurse managers with tips for dealing with unhelpful behaviours, includes steps for dealing with a major issue and also addresses the issue of bullying.

Topics:

• Describing unhelpfulness
  • Unhelpful clinical behaviours
  • Unhelpful behaviours towards colleagues
  • Unhelpful behaviours as a manager
• Dealing with unhelpful behaviours
  • Dealing with the unhelpful clinician
  • Dealing with a major issue
  • Dealing with an angry nurse
  • Dealing with a bully
• The manager as a bully

Speaker / Author:

Michael Cully
Michael is a Nurse Educator at Ipswich Hospital (Queensland, Australia) with interests in mental health nursing, care of older persons and aggression minimisation. He has a particular interest in the mechanics of clinical decision making under conditions of uncertainty.

In his spare time, he listens to classical music, walks in the national parks of south-eastern Queensland and north-eastern New South Wales - and wonders whether the Carlton Football Club will ever win another premiership!

Professional Reviews: