Friendly and Helpful Support

Frequently Asked Questions

• What is Ausmed Online?
• How do I become an AusmedOnline member?
• How do I purchase resources if I am not a member?
• What if I don't receive an email from AusmedOnline?
• How do I download health care resources?
• Are the files compatible with all computers?
• Can I pass on information to my friends/colleagues?
• Can I download resources at my workplace but use them at home?

What is AusmedOnline?

AusmedOnline.com is an online health care library full of hundred’s of valuable learning tools for nurses and other health professionals. Find nursing and health care resources to meet your education and professional development needs.

How do I become an AusmedOnline member?

For $A297 (inc GST) AusmedOnline members gain a year’s unlimited access to all AusmedOnline resources. These include eChapters, PowerPoint presentations, Audio eChapters, Medical Images and Nursing lectures recorded at Ausmed Conferences.We are always adding new content.

Becoming a member is easy. You can join online for only $297 (include GST) and pay for your membership through PayPal. Alternatively you can phone (03) 9375 7311 and one of our friendly staff members can take your credit card details over the phone.

How do I purchase resources if I am not a member?

If you are not an AusmedOnline member you can still purchase AusmedOnline resources. To do so you must create an account first to register your details. This can be done by clicking here.

Purchasing resources is simple. Once you have created an account you can add a product to your shopping cart and then process the payment at checkout. You will then receive an email containing a download ID.

Follow the simple steps listed in the email. This will mean copying the download ID you receive and clicking on the link that takes you back to the website. Finally paste the Download ID into the box required, click ‘Submit’ and your computer will start downloading the product. Once the computer has finished downloading the file it will open immediately. You can then view, save or print the resource.

What if I don’t receive an email with the Download ID?

If you aren’t receiving emails from Ausmed we advise that you check your ‘spam’ or ‘junk mail’. Your email server may not recognise our address.

How do I download health care resources?

Download this PDF ‘10 Simple Steps to Using AusmedOnline ’

If you are a member and are having trouble downloading resources, make sure you are logged in first. Members must be logged in to AusmedOnline to download health care resources free of charge.

What happens if I’ve lost my password?

1. Reset your password by visiting http://www.ausmedonline.com/Lost-password.html
2. Enter your email address and then press ‘Submit’. An email will be sent to you containing a token key (a combination of computer-generated numbers and letters)
3. Copy the token key, follow the instruction in the email, which will ask you to click on the link to return to ausmedonline.com.
4. Paste the token key in the box supplied and click ‘Submit’
5. You will now be logged in and can personalise your password.

Are the resources compatible with all computers?

All of our resources are organised with well-formed, MP3, Jpeg, PowerPoint and PDF formats. They can be opened on both Windows and MAC operating systems. If you still experience problems reading these materials, we advise that you use Microsoft Office PowerPoint and Adobe PDF reader to open the files.

Can I pass on information to my friends/colleagues?

No – you have paid for a yearly membership with AusmedOnline for yourself only. This is for you only to access and use the information. You are able to use the PowerPoints to teach others, you can publish the images, but you are not allowed to photocopy the eChapters, fact sheets and job descriptions and give them to others. This is breaching the Ausmed Terms of Use.

Can I download resources at my workplace but use them at home?

Yes, this is appropriate. If you have a slow Internet connection at home, we recommend saving the files on a USB memory stick and then viewing them at home.

Are you still having trouble?

Please feel free to contact us on (03) 9375 7311 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .