Communication
Drugs and Working with Families
A look at illicit drug use in adolescence and how to work with families experiencing this problem.
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Professional Communication
This chapter aims to instruct nurses on how to effectively communicate verbally and through documentation including the codes of professional practice...
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Promoting Excellence in Customer Service
This chapter shares a range of principles and practices that underpin quality customer service. The discussion presents an overview of the "who", "why", "what" and "how" of promoting excellence in customer service..
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Substance Abuse Case Study: A Personal Story of Addiction
This session presents an in-depth personal story of the lived experience of addiction.
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Working with Other Disciplines
This chapter provides a framework for appreciating fundamental differences among disciplines, explains why tensions and conflict occur and outlines strategies for promoting good inter-professional relations...
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Adolescent Mental Health - Television Risks, Cyberspace Mischief and Addictions - Part 2
Speaker: John Schwartz
Senior Lecturer, Department of Media and Communication at Swinburne University where his teaching commitments include 'Popular Culture'. Over the years, John has been interviewed on radio of TV about various aspects of pop culture.
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The Motivational Interview
In a ‘motivational interview,’ the focus is on encouraging a person to make a personal decision to change their behaviour. The focal point of this chapter concerns motivational interviewing and its ability to prompt a person to change behaviour...
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Advanced Dementia (Palliative Care)
This chapter explores aged‐care workers’ responsibility to ensure that their knowledge and skills in respect to the care of people with dementia are in accordance with best practice...
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The Right Volunteer for the Right Job
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Communication and Problem Solving
This chapter shows readers communication elements that help to establish useful relationships, how to use solution-focused methods when dealing with problem behaviours and how to incorporate psychosocial elements into assessment procedures...
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Helping Older People Eat and Drink Safely
How to safely meet the nutritional needs of the older person with swallowing difficulties.
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Sensory Loss
Dementia affects the ability of people both to understand language and to express themselves verbally and non-verbally. In this chapter learn more about sensory loss in dementia patients; its causes, detection and management...
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Spiritual Care (palliative)
Sacred moments occur in the midst of the ordinary, and that which might be considered deeply spiritual to one person might be no more than social to another. The notion of ‘sacred’ is thus profoundly personal...
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An Overview of Substance Abuse
An overview of the impact of substance abuse including the common drugs used. It includes an exploration of the physical impact of these drugs along with the social implications of drug abuse.
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Australian Male: Illness, Injury and Death by Socialisation
Many men's health problems in Australia are preventable. They are broad public health issues such as lifestyle, health-risk behaviour and poor health care service utilisation. Improving men's health in Australia depends on a number of prerequisites.
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The Psychodynamic Process of Relating in Personalised Care
This session explores the notion of therapeutic care in relation to caring for an older person with a depressive illness.
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Older Men and Urology Problems
Summary of common urology problems in Older Men. Practical advice and strategies to help Older Men with Urology Problems.
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Understanding Their Stories
This chapter deals with the stories that people with Alzheimer’s tell about themselves. It encourages readers to look beyond the fact that they simply aren’t true and start recognising the purposes that they serve for their tellers...
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Leadership in Health Care Environments Part 2
Leadership in Health Care Environments Part 2. Contains 39 PowerPoint slides prepared FOR YOU TO TEACH
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Alcohol and Drug Addiction - Different Models of Treatment
This session discusses differing models of theory and treatment for drug and alcohol addiction and substance abuse.
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