Communicating with Fearful and Frustrated Old People

CPD Listening Time:	49 Mins
Conference:	General Aged Care
Date Recorded:	9 Feb 2010
Location:	Victoria, Australia

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Communicating with Fearful and Frustrated Older People

Definitions of verbal anger, physical anger and object anger
Prevention is better than intervention – guidelines for preventing hostility escalating into aggressive outbursts or incidents
Comments on provocative staff behaviours/attitudes and environmental stimuli
Use of crisis assessment skills to rapidly monitor what is happening in a home situation

Speaker: Hugh Irons

Mental Health Nurse Consultant and Educator with extensive hospital and community based experience as a clinician and teacher. Hugh has a Master of Nursing (Community Health) degree as well as an impressive record as a teacher of communication skills and mental health topics. In addition, Hugh is the author of the publication entitled: Counselling and interviewing for Carers: A Base Guide (Ausmed)

Recorded: 9 Feb 2010
Duration: 48 Mins
Conference: General Aged Care
Section in Conference: Three Shades Of Hostility And What To Do About Them
State: Victoria, Australia

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